12-Month Craftsmanship Guarantee
At The Halter Corner, we stand behind the quality of every piece we create. Our 12-month craftsmanship guarantee ensures that your jewelry is built to last and meets our high standards of excellence.
What's Covered
Our 12-month guarantee covers defects in materials and workmanship under normal use, including:
- Manufacturing defects in materials or craftsmanship
- Faulty clasps, broken chains, or loose settings that occur under normal wear
- Tarnishing or discoloration due to material defects (not normal wear and tear)
- Plating issues that result from manufacturing defects
What's NOT Covered
To maintain fairness and clarity, the following are not covered under our guarantee:
- Normal wear and tear, minor scratches, or surface marks from everyday use
- Damage from misuse, accidents, or improper care
- Loss, theft, or damage beyond our control
- Damage from exposure to harsh chemicals, perfumes, lotions, chlorine, or saltwater
- Alterations, repairs, or modifications done by third parties
- Earrings (for hygiene reasons, as per our return policy)
- Items purchased from unauthorized retailers or resellers
How to Make a Claim
If you believe your jewelry has a manufacturing defect covered by our guarantee, here's how to proceed:
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Contact us at support@thehaltercorner.com with:
- Your order number
- Clear photos of the item and the defect
- A brief description of the issue
- Return the item for inspection (you cover initial shipping unless the defect is confirmed)
- We'll review your claim within 5-7 business days
- If approved, we'll repair or replace the item free of charge and cover return shipping to you
Important Notes
- This guarantee is valid for 12 months from the date of purchase
- Proof of purchase (order confirmation or receipt) is required
- This guarantee is in addition to your 14-day return policy and EU consumer rights
- We reserve the right to determine whether an issue is covered under this guarantee
- Replacement items will be the same or comparable style, subject to availability
Care Instructions
To keep your jewelry looking its best and ensure it lasts:
- Remove jewelry before swimming, showering, or exercising
- Avoid contact with perfumes, lotions, and harsh chemicals
- Store pieces separately in a dry place to prevent scratching
- Clean gently with a soft, dry cloth
Questions about our guarantee?
Contact us at support@thehaltercorner.com
We're here to help.